Last Updated: January 15, 2025
COVIANT SOFTWARE LLC is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our software products, services, and website.
We collect information that you provide directly to us, including:
We automatically collect certain information about your device and how you interact with our services:
| Data Type | Examples |
|---|---|
| Device Information | IP address, browser type, operating system |
| Usage Patterns | Pages visited, features used, time spent |
| Performance Data | Error logs, load times, system metrics |
| Location Data | General geographic location based on IP |
We use the collected information for various purposes to provide, maintain, and improve our services:
Process transactions, provide customer support, and deliver the products and services you request
Analyze usage patterns, identify bugs, and develop new features based on user behavior
Send updates, newsletters, marketing materials, and respond to inquiries (with your consent)
Detect fraud, prevent abuse, and comply with legal obligations and regulatory requirements
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
All data transmitted between your device and our servers is encrypted using TLS 1.3 (Transport Layer Security). Sensitive data at rest is encrypted using AES-256 encryption.
We restrict access to personal information to employees, contractors, and agents who need to know that information to operate, develop, or improve our services.
Our servers are hosted in secure, SOC 2 Type II certified data centers with 24/7 monitoring, intrusion detection, and regular security audits.
We regularly update our security protocols and conduct vulnerability assessments to address emerging threats and maintain the highest security standards.
While we implement robust security measures, please remember that no method of transmission over the Internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any unauthorized access.
We may share your information with trusted third-party service providers who assist us in operating our business and providing our services. These parties are contractually obligated to protect your information and use it only for the purposes we specify.
Stripe, PayPal - Process credit card transactions securely (PCI DSS compliant)
Amazon Web Services (AWS), Microsoft Azure - Host our applications and store data
Google Analytics, Mixpanel - Analyze website traffic and user behavior
SendGrid, Twilio - Deliver emails and SMS notifications
Depending on your location, you may have certain rights regarding your personal information:
Request a copy of the personal information we hold about you
Correct any inaccurate or incomplete personal information
Request deletion of your personal information under certain circumstances
Object to processing of your personal information for marketing purposes
Receive your data in a structured, commonly used format
Restrict processing of your personal information in certain situations
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
COVIANT SOFTWARE LLC
Privacy Department
10497 Town and Country Way
Suite 734
Houston, TX 77024
United States
Email: info@bwclendcomp.com
Phone: +1 325 321 6204
Hours: Monday-Friday, 9:00 AM - 5:00 PM CST
We're committed to transparency and protecting your data. If you have any questions or would like to discuss our privacy practices in detail, please don't hesitate to reach out.