Refund Policy

Refund requests must meet the following criteria to be considered:

• Software Licenses: Refund requests must be submitted within 30 days of purchase. The software must not have been downloaded, activated, or used beyond the trial period.
• Subscription Services: Monthly subscriptions may be canceled at any time, with no refund for the current billing period. Annual subscriptions are eligible for a prorated refund if canceled within the first 60 days.
• Custom Development: Custom software development projects require a 50% deposit before work begins. This deposit is non-refundable. The remaining balance may be refunded if the project is canceled before 25% completion.
• Training & Consulting: Services must be canceled at least 48 hours before the scheduled session to receive a full refund. Cancellations made less than 48 hours in advance will incur a 25% cancellation fee.

The refund process follows these timelines:

Total processing time: 14-30 business days from the date your refund request is approved. You will receive email notifications at each stage of the process.

The following items and services are not eligible for refunds under any circumstances:

• Downloaded or activated software products
• Third-party licenses or services purchased through COVIANT
• Completed custom development work
• Training sessions that have already occurred
• Promotional or discounted items marked as "final sale"

To initiate a refund request, please follow these steps:

1. 1
   Contact our support team

   Email: info@bwclendcom.com or call +1 325 321 6204

2. 2
   Provide necessary information

   Include your order number, purchase date, and reason for the refund request

3. 3
   Await confirmation

   Our team will review your request and respond within 1-2 business days